1. DO YOU SHIP WORLDWIDE?
Yes! We ship to most countries, and you can always email us at [email protected] to check about a certain destination. To find out if we ship to your country proceed to the checkout page and use the dropdown menu under ‘Shipping Address’ to see if your country is included.
2. HOW MUCH DO I PAY FOR SHIPPING?
We offer free shipping to Taiwan, shipping to Hong Kong is TWD 100, to Mainland China is TWD 60, and other regions have a shipping fee of TWD 400.
3. HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
| Destination | ETA |
| Taiwan | 1-3 business days |
| China(Hong Kong, Macau Included) | 2-5 business days |
| Australia, New Zealand | 2-7 business days |
| United States, Canada | 3-5 business days |
| South East Asia | 3-6 business days |
| United Kingdom ( Northern Ireland, Highlands/ Islands, BFPO, Channel Island not included) | 3-7 business days |
| European Union | 3-10 business days |
*For other countries shipping varies from 6 to 21 business days.
4. WHAT CURRENCY DO YOU USE?
All prices are shown in US Dollars $USD/ Taiwan Dollars $TWD.
For all international orders, Paypal will determine the exchange rate at the time of checkout. To get an estimate of the exchange rate visit www.xe.com but please note this may differ slightly to the final amount as determined by Paypal.
5. WHAT’S YOUR RETURN AND REFUND POLICY?
Due to health and hygiene regulations Or Noir is unable to accept returns on worn underwear.
All of our bra products are covered by our unconditional 15 days refund guarantee, if you purchase the wrong size or in the rare event of a garment arriving at you in faulty condition or you just simply don’t like the product please email us [email protected] within 15 days of receiving the item.
For example, if you purchased a set and want to return the bra, your refund will be the set price deduct the regular panty price.
Return shipping fees are communicated when you contact [email protected]. If you choose to return the item on your own, you’ll pay the carrier at the time you ship your return. If the return is the result of an www.ornoir.co error, we’ll refund your return shipping costs up to a maximum amount.
We are always happy to help with sizing advice so just email us [email protected] or find us on Instagram/Facebook @www.ornoir.co.